Fastener Jamher Taiwan: Our Goal is “Zero Customer Complaint” - The Company with Loyalty and Integrity

Rende District, Tainan-based Fastener Jamher Taiwan Inc. with a 6,600 sqm factory and established in 1999 is specialized in the R&D and production of rivet nuts, weld nuts, flanged nuts, T-nuts, sleeves, special nuts, and OEM orders. Over 90% of its products are exported. Its major markets are the U.S. and Europe and it is also expanding business to Japan in recent years. Most of its products are supplied to major American, European, and Japanese car manufacturers, and available materials include carbon steel, A286 stainless steel, aluminum, copper, etc. In order to comply with requirements of high quality standards, Fastener Jamher has successfully passed the audit of German TÜV and has been certified to TS 16949: 2002. It continues to improve its management efficacy and strengthen its corporate structure, showing its ambition to tap into the automotive fastener market.

Standardized Procedures Toward High Added Value
The reason that Fastener Jamher could become a stable source of supply to international car manufacturers is not only because of its high quality, but also “the use of the ERP system that has successfully shortened the time needed to prepare materials,” said General Manager Steve Wu. Additionally, Fastener Jamher has unique SOP for each of its production lines, which is for reducing the variation in manufacturing procedures. General Manager Wu also added, “The products of Fastener Jamher are produced according to customers’ drawings, namely 100% customization. With the suggestions of our professional engineers, we can not only satisfy customers’ demand, but also achieve effective cost saving for customers.”

0 P.P.M and Zero Customer Complaint are Our Goals
When it comes to quality, General Manager Wu emphasized, “Rather than using full-inspection machines to do the final inspection before shipment, we think it is more important to implement stricter manufacturing procedure control and figure out ways to prevent defective products from being produced. When a company has both the quality and technology, it is strong enough to compete with low priced products.” The full-inspection machines in Fastener Jamher’s factory are connected to packaging machines. As a result, its products can be packed rapidly after inspection, which is an advantage of the company. Next year, Fastener Jamher, aiming at continuous improvement and sustainable operation, will even install additional high-level forming machines for a wider range of products in its factory.

Establishing a Company in Which All Employees Try Really Hard to Work Together
General Manager Wu thinks that corporate culture is an important asset no one can take away. All employees work together with mutual trust and coordination and do not have any other trivial things to worry about. General Manager Wu said, “Fastener Fair Stuttgart 2017 is a very good place to exhibit or visit. It’s a very specialized trade fair and provides opportunities for exhibitors to establish direct contact with potential customers. Plus, with the participation of many groups of exhibitors at this fair, Taiwanese exhibitors can definitely attract more visiting buyers to make inquiries.”
What’s worth mentioning is that Fastener Jamher was recognized as the D&B D-U-N-S® registered company for 3 consecutive years (2014-2016). This award is presented to recipients based on the results of comparison between Taiwan’s SME export data and the Big Data, including financial pressure index, risk index, purchasing power index, export records & export growth margin, etc., and 1,000 companies with the most significant export competitiveness will be selected, which shows Fastener Jamher’s strength and competitive edge in the industry.

 

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