Improving Service Level & Quality--Lian Shyang Opens New Factory to Increase Production
Lian Shyang Industries Co., Ltd. has officially opened a new factory after a long period of preparation and planning. Lian Shyang is a well-known company in the professional cold-forming M/c industry, established over 30 years ago, with two factories in Taiwan and China. Both of these factories have sold over 6,500 sets of nut former machines (M/c). General Manager Jack Yang said about the new factory: “With this expansion, we predict to increase production capacity significantly, shorten the time of delivery, and provide our customers a more comprehensive service.”
Service Oriented, Customer Satisfaction First
To deal with the increasing demand, this new factory was built with 4 more production lines and a storage area for parts, moulds and machines. Yang indicated the storage area contains standard products, a complete range of optional parts and spares, moulds and machines which will be handy when trying to meet customers’ demands for various machine combinations. It will certainly shorten the time of delivery, improve the service quality and level, and the customers can receive the products faster. Meanwhile, the Quality Control department has also been moved into the new factory. There is more space for the QC staff to conduct assessment and testing. Equipment has also been purchased to assist in the quality control of machines.
Unique, New Machines with Global Impact
Lian Shyang’s multi-function cold-forming M/c have been used in cars, motorcycles, building hardware, machines, electronics and other industries. In recent years, India, China and Brazil have accounted for around 50% of its sales. The maximum size sold is model NF75B, which includes nuts dimension M32~M42 while the minimum size sold is model NF4B, which produces nuts dimension M0.8~M2. “Both models are available globally and unique to us. Currently, no other competitors can produce these sizes in the Cold-forming M/c industry.” Based on its great expertise in this field, Lian Shyang is the leader in this industry. It has built a superb global customer reputation. In addition, Lian Shyang plans to extend its service in mould design and technical consultation in the near future. “The manufacturing industry is just like the service industry: whoever can provide diverse services can take the business and lead the market.”
Continuous Development and Sustainability
With 350 customers located in over 40 countries, Lian Shyang’s gross sales in 2011 had grown 20% compared to 2010. Yang holds a more conservative view towards its sales in 2012. “Always stay ahead to avoid being passed.” Yang also emphasized that the economic situation can be bad or good, and it’s important that a company is sustainable. To achieve the goal, it has to continuously invest in equipment, improve quality control and service levels. The market has been affected this year due to the Euro crisis. Lian Shyang has taken advantage of the European economic downturn to prepare itself for the economic rebound. Yang said: “Lian Shyang has preserved spare land next to our current facilities for the purpose of future expansion.”
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